Puffy Returns
We believe in the quality of our products and ensuring you experience our best-in-class service. That's why, to help you find your comfort match, every Puffy mattress, bed frame, and bedding accessory includes a 100% money-back guarantee and a 101-night sleep trial.
Try your award-winning Puffy product at home for 101 nights.* If you're not convinced it’s the best fit for you, contact your dedicated Puffy Support Team to return your product for a refund. We'll guide you through the entire process.
Return Your Puffy Purchase in 3 Easy Steps
Hassle-free returns, managed by our expert support team.
1
Request Return
Email support@puffy.ca with your order number.
2
Return Your Item
Our expert support team will arrange your product return for you.
3
Receive Your Refund
Once your return is complete, we'll send you a refund.
To reduce waste and benefit those in need, we donate returned mattresses to leading non-profits and
charities wherever possible. Learn more.
charities wherever possible. Learn more.
Is There an Adjustment Period With a Puffy Mattress?
We recommend giving your body at least 14 nights to adjust to Puffy's superior support and comfort, but a full 30 nights allows you to experience the full benefits. If you're still not convinced, return your mattress for a full refund as part of our 101-night sleep trial.
Does the 101-Night Sleep Trial Apply to Bed Frames, Furniture, and Accessories?
The 101-night sleep trial extends to every single product in the Puffy collection. If it's not your ideal comfort match, return your bed frame, furniture, or bedding accessory for a refund. See our return policy terms below for details on refunds and fees.
Puffy Return Policy Terms
- *You must try your Puffy mattress for a minimum of 14 nights before we can process a refund.
- The Puffy mattress return policy is limited to a lifetime maximum of two returns per household.
- Returns must be exercised directly with Puffy no later than the 101st day following delivery.
- Returning free accessories included with mattress purchases is not required.
- Puffy's 101-night sleep trial and return policy apply only to original purchasers of genuine Puffy products purchased directly from the website at puffy.ca.
Return process:
- For mattresses and bed frames (excluding Midnight Foundation), we can only accept returns of unopened items to our facility. For opened items, Puffy can arrange home pickup for charity donations. You can also choose to organize the donation of these products yourself. Contact support@puffy.ca to start a return.
- For Midnight Foundation and bedding accessories, we can only accept returns of unopened items to our facility. For opened items, you need to organize a donation or home pickup. We can guide you in arranging the donation to a charity of your choice. Contact support@puffy.ca to start a return.
- For Selene Swivel Chair (opened or unopened), simply return the item to us in its original shipping carton. A $99 restocking fee applies. Contact support@puffy.ca to start a return.
- If you donate items yourself, you will only need a donation receipt to receive a full refund.
Why Puffy Sleepers Find Our Return Process
Quick and Easy
Here's why well-rested Canadians love our best-in-class service.
Joyce C.
Verified
This sheet set is by far the best set I have ever bought. I was very confident with the purchase because I knew I could return it if I didn't like it - as I did with my previous set from a different brand.
Kysia, D.
Verified
So easy to work with. I made a mistake and ordered the wrong size mattress and i contacted them about the issue. Their team was so easy to work with and the return process was so easy.
Patti
Verified
...the customer service was FANTASTIC. The return process was seamless and I recommend anyone searching for a mattress to give them a try.
Free Shipping
in 1 - 2 Days
1
Start your sleep trial, fast. We dispatch your purchase in 1 - 2 days.
2
Enjoy 101 risk-free nights of cloudlike comfort.
If you're not 100% in love, we'll help you organize your return and give you a refund.
Contact support@puffy.ca for expert assistance, 7 days a week.
SHOP BESTSELLERContact support@puffy.ca for expert assistance, 7 days a week.
Contact Us 7 Days a Week
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